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News  »  Thames Valley Police - dial 101 from 14th November 2011

   Thames Valley Police - dial 101 from 14th November 2011    March 31, 2014

[C-11/007] Thames Valley to go live with a new non emergency number - 101 Thames Valley Police is due to go live with 101, the new national, single, non-emergency number on 14 November 2011. This will replace the 0845 8 505 505 number. Both numbers will run side by side, until the end of March 2012. If demand for the 0845 8 505 505 number drops, it may be discontinued earlier. Calls to 101 (from both landlines and mobile networks) will cost 15 pence per call, no matter what time of day the call is made, or the duration of the call. Everyone calling the police for non-emergency matters will now know exactly how much a call will cost them and can be assured of equal access whether they are on a pay-as-you-go mobile or a home landline. The routeing will be based on the same system as 999 calls, which links a caller’s dialling code to the police force that covers that geographic area. Calls from a landline will be routed to the nearest police force that covers the area’s dialling code. If the caller is using a mobile, the call will be routed using the location of the mast that the phone is transmitting from. If a call is made to 101 within a force area that has not yet ‘gone live’, the caller will hear a recorded message telling them to redial using the relevant non emergency number. To find out more about Thames Valley Police in your area - please go to our website at www.thamesvalley.police.uk. If you have information about crime but do not want to speak to the police, call Crimestoppers anonymously on 0800 555 111.

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